Question 1

How can I track my order?

Accepted Answer

Once your order has been shipped, you will receive a tracking number via email. You can use this number on our website to track the status of your delivery.

Question 2

What are your delivery options?

Accepted Answer

We offer standard and express delivery options. Standard delivery typically takes 3-5 business days, while express delivery takes 1-2 business days.

Question 3

What is your return policy?

Accepted Answer

You can return any item within 30 days of purchase for a full refund, provided it is in its original condition and packaging. Please contact our customer service for return instructions.

Question 4

Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping to select countries. Please check our shipping policy page for more details on the countries we ship to and the associated costs.

Question 5

What payment methods do you accept?

Accepted Answer

We accept various payment methods including credit/debit cards, PayPal, and Afterpay. All transactions are securely processed to ensure your information is safe.

Holiday Haven

FAQ