WHOLESALE INQUIRIES

Wholesale Inquiries & Shipping Policy

Business Name: Holiday Haven
Location: Perth, Western Australia
Contact: holidayhaven80@gmail.com
Last Updated: December 2, 2025

Wholesale Inquiries

Are You Interested in Wholesale?

At Holiday Haven, we love partnering with retailers, boutique stores, event planners, and businesses who share our passion for beautiful Christmas home décor. If you're interested in carrying our festive products in your store or need bulk orders for your business, we'd love to hear from you!

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Who Can Apply for Wholesale?

We welcome wholesale inquiries from:

• Retail Stores & Boutiques: Brick-and-mortar shops looking to stock quality Christmas décor

• Online Retailers: E-commerce businesses wanting to expand their holiday product lines

• Interior Designers: Professionals sourcing décor for client projects

• Event Planners: Businesses organizing holiday events, corporate functions, or seasonal displays

• Hospitality Venues: Hotels, restaurants, and venues creating festive atmospheres

• Corporate Buyers: Companies purchasing for office decorations or employee gifts

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Wholesale Benefits

When you become a Holiday Haven wholesale partner, you'll enjoy:

✓ Competitive Wholesale Pricing: Significant discounts on bulk orders
✓ Exclusive Product Access: First look at new seasonal collections
✓ Flexible Order Quantities: Minimum order requirements tailored to your business size
✓ Dedicated Support: A direct contact for all your wholesale needs
✓ Quality Assurance: Consistent, high-quality Christmas décor products
✓ Reliable Supply: Dependable inventory and fulfillment for your business

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How to Apply

Getting started is simple! Send us a wholesale inquiry email at holidayhaven80@gmail.com with the subject line "Wholesale Inquiry" and include:

1. Your Business Name and location

2. Business Type (retail store, online shop, event planner, etc.)

3. Business Registration Details (ABN for Australian businesses)

4. Website or Social Media Links (if applicable)

5. Estimated Order Volume or quantity you're interested in

6. Products of Interest (specific collections or general Christmas décor)

7. Brief Description of how you plan to use or sell our products

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What Happens Next?

Once we receive your inquiry:

Within 2 Business Days: We'll review your application and respond to your email

Initial Discussion: We'll discuss your needs, order quantities, and pricing structure

Wholesale Agreement: If approved, we'll send you our wholesale terms and conditions

First Order: Once everything is finalized, you can place your first wholesale order

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Wholesale Terms

While specific terms are provided during the application process, here's what you can generally expect:

Minimum Order Quantities: Vary depending on product type and order value
Payment Terms: Discussed on a case-by-case basis; may include upfront payment or net terms for established partners
Pricing: Tiered wholesale pricing based on order volume
Shipping: Calculated based on order size and destination (see shipping details below)
Returns: Wholesale return policies differ from retail; details provided in wholesale agreement

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Questions About Wholesale?

We're here to help! Contact us at holidayhaven80@gmail.com and our team will be happy to answer any questions about:

• Pricing structures

• Product catalogs

• Customization options

• Shipping timelines

• Partnership opportunities

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Shipping Policy

Our Commitment to You

At Holiday Haven, we understand that getting your Christmas décor delivered safely and on time is just as important as the products themselves. We work with trusted shipping partners to ensure your festive treasures arrive at your door in perfect condition, ready to transform your home into a winter wonderland.

This shipping policy explains everything you need to know about our delivery methods, timelines, costs, and packaging practices—all in straightforward language so you know exactly what to expect.

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1. Shipping Locations

Where We Ship

Australia: We ship to all states and territories across Australia, including:

• Western Australia

• New South Wales

• Victoria

• Queensland

• South Australia

• Tasmania

• Northern Territory

• Australian Capital Territory

United States: We ship to all 50 states, including:

• Continental US (all 48 states)

• Alaska and Hawaii

• US territories (additional fees may apply)

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Remote and Regional Areas

We ship to remote and regional locations in both Australia and the United States. Please note:

• Delivery times may be longer for remote areas

• Additional shipping fees may apply

• Some courier services may not be available in very remote locations

If you're unsure whether we deliver to your area, contact us at holidayhaven80@gmail.com and we'll confirm availability.

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2. Shipping Methods

Australia Shipping Options

Standard Shipping (Australia Post / Courier Partners)

• Delivery Time: 5-12 business days from dispatch

• Tracking: Full tracking provided

• Best For: Most orders across Australia

Express Shipping (Express Courier)

• Delivery Time: 2-5 business days from dispatch

• Tracking: Priority tracking provided

• Best For: Urgent orders or time-sensitive deliveries

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United States Shipping Options

Standard Shipping (USPS / Courier Partners)

• Delivery Time: 7-15 business days from dispatch

• Tracking: Full tracking provided

• Best For: Regular orders across the US

Express Shipping (Priority Courier)

• Delivery Time: 3-7 business days from dispatch

• Tracking: Priority tracking provided

• Best For: Time-sensitive deliveries

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Important Notes About Delivery Times

Processing Time: Orders are typically processed and dispatched within 1-3 business days after payment confirmation. During peak holiday season (November-December), processing may take 3-5 business days.

Delivery Timeframes: The delivery times above start from the date of dispatch, not the order date. You'll receive a tracking number once your order ships.

Business Days: Delivery timeframes are calculated in business days (Monday-Friday), excluding public holidays.

Peak Season: During November and December, shipping carriers experience high volumes. We recommend ordering early to ensure delivery before Christmas.

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3. Shipping Costs

We believe in transparent pricing with no hidden surprises at checkout. Shipping costs are calculated based on:

• Your delivery location

• Total weight of your order

• Shipping method selected (standard or express)

• Item dimensions (for bulky items)

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How Shipping Costs Are Calculated

At Checkout: Your exact shipping cost will be automatically calculated and displayed before you complete your purchase. This allows you to see the total cost upfront and make informed decisions.

Free Shipping Promotions: We occasionally offer free shipping promotions for orders over a certain amount. These will be clearly advertised on our website and applied automatically at checkout when you qualify.

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Typical Shipping Cost Ranges

Australia:

• Standard Shipping: $8.95 - $19.95 (depending on location and order size)

• Express Shipping: $15.95 - $35.95 (depending on location and order size)

• Remote Areas: May incur additional $5-$15 surcharge

United States:

• Standard Shipping: $12.95 - $29.95 USD (depending on location and order size)

• Express Shipping: $25.95 - $55.95 USD (depending on location and order size)

• Alaska/Hawaii: May incur additional surcharge

Large or Heavy Items: Some oversized Christmas decorations (large wreaths, decorative trees, etc.) may incur additional shipping fees due to size and weight. These costs will be clearly shown at checkout.

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4. Order Processing and Dispatch

How We Process Your Order

Step 1: Order Confirmation (Immediate)

• Once you complete your purchase, you'll receive an order confirmation email

• This confirms we've received your order and payment

Step 2: Payment Verification (Within 24 hours)

• We verify your payment with our secure payment processors

• Most payments are verified immediately

Step 3: Order Processing (1-3 business days)

• Your order is prepared for shipment by our drop-shipping suppliers

• Items are carefully packaged to ensure safe delivery

• Quality checks are performed before dispatch

Step 4: Dispatch (1-3 business days from order)

• Your order is handed to the shipping carrier

• You'll receive a shipping confirmation email with tracking information

Step 5: Delivery

• Your package is on its way!

• Track your order using the provided tracking number

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Peak Season Processing

During our busy holiday season (November-December):

• Processing times may extend to 3-5 business days

• We recommend ordering at least 3 weeks before Christmas

• Express shipping options remain available for urgent orders

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5. Packaging

How We Pack Your Christmas Décor

We take great care in packaging your festive decorations to ensure they arrive in pristine condition. Here's what you can expect:

Protective Materials:

• Bubble wrap for fragile ornaments and delicate items

• Foam padding for ceramic and glass decorations

• Cardboard dividers to prevent items from moving during transit

• Sturdy boxes appropriate for the size and weight of your order

• Cushioning fill to absorb shocks and protect contents

Fragile Item Handling:

• Ornaments and delicate pieces are individually wrapped

• "Fragile" stickers are applied to boxes containing breakable items

• Extra padding is used for glass, ceramic, and intricate decorations

Weatherproofing:

• Packages are sealed to protect against moisture

• Additional plastic wrapping for items sensitive to humidity

• Weather-resistant outer packaging

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Sustainable Packaging Practices

At Holiday Haven, we're committed to reducing our environmental impact:

• We use recyclable cardboard boxes whenever possible

• Minimal plastic packaging where alternatives are available

• Boxes are right-sized to reduce waste and shipping emissions

• Biodegradable packing peanuts when appropriate

Your Role: We encourage you to recycle or reuse packaging materials once your order arrives. Many customers save boxes and bubble wrap for storing decorations after the holiday season!

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What Your Package Looks Like

Your Holiday Haven package will arrive:

• In a sturdy cardboard box with our supplier's branding or plain packaging

• Clearly labeled with your shipping address

• With "Fragile" or "Handle with Care" stickers where appropriate

• Sealed with strong packing tape to prevent opening during transit

Note: As we operate on a drop-shipping model, packages may not include Holiday Haven branding but will always contain the quality products you ordered.

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6. Order Tracking

How to Track Your Order

Tracking Information Provided: Once your order ships, you'll receive an email with:

• Your tracking number

• A direct link to track your package

• Expected delivery date (estimate)

• Carrier information (Australia Post, USPS, or courier service)

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Tracking Your Package

You can track your order by:

1. Clicking the tracking link in your shipping confirmation email

2. Visiting the carrier's website and entering your tracking number

3. Contacting us at holidayhaven80@gmail.com if you need assistance

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What Tracking Shows You

• When your package was dispatched

• Current location of your package

• Estimated delivery date

• Delivery attempts (if applicable)

• Delivery confirmation

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Tracking Updates

Please note: Tracking information may take 24-48 hours to appear in the carrier's system after dispatch. If your tracking number isn't showing updates after 48 hours, please contact us.

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7. Delivery

How Your Order Is Delivered

Standard Delivery:

• Packages are delivered to your address by the carrier

• Signature may be required for high-value items

• If you're not home, the carrier will leave a card with collection details

Safe Place Instructions:

• You can provide "leave at door" instructions during checkout

• We recommend this only for secure locations

• Holiday Haven is not responsible for packages left unattended as per your instructions

PO Boxes:

• We can ship to PO Boxes in most cases

• Some large items may not be eligible for PO Box delivery

• Delivery times to PO Boxes may be slightly longer

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Failed Delivery Attempts

If the courier cannot deliver your package:

Australia: The courier will leave a card with instructions to:

• Collect from a local post office or depot

• Arrange redelivery

• Provide access instructions

United States: USPS or courier will:

• Leave a notice with pickup location

• Attempt redelivery on the next business day

• Hold package at local facility for collection

Uncollected Packages: If a package is not collected within the carrier's holding period (usually 10-14 days), it will be returned to the sender. Return shipping fees may apply for re-dispatch.

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8. Delivery Issues

What If My Package Is Delayed?

Delays can occasionally occur due to:

• Weather conditions

• Customs processing (for international orders)

• High shipping volumes during peak season

• Carrier operational issues

What We'll Do:

• Monitor your tracking information

• Contact the carrier on your behalf if delays exceed expected timeframes

• Keep you updated via email

• Work to resolve the issue as quickly as possible

What You Can Do:

• Check your tracking information for updates

• Contact us at holidayhaven80@gmail.com if your order is significantly delayed

• Be patient during peak holiday season when delays are more common

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What If My Package Is Lost?

While rare, packages can occasionally go missing. If your tracking shows no movement for 10+ business days or the carrier confirms it's lost:

We'll Take Action:

1. File a claim with the shipping carrier

2. Investigate the shipment status

3. Offer a replacement order or full refund

4. Ship replacement items at no extra cost to you

Your Protection: All our shipments are trackable, and we work with reliable carriers to minimize lost packages.

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What If My Package Arrives Damaged?

We take every precaution to package your items securely, but damage can occur during transit.

If Your Package Arrives Damaged:

1. Take Photos: Photograph the damaged box and any damaged items immediately

2. Keep Everything: Retain all packaging materials and damaged items

3. Contact Us Within 48 Hours: Email holidayhaven80@gmail.com with:

   • Your order number

   • Photos of the damage

   • Description of the issue

4. We'll Resolve It: We'll arrange for a replacement or refund at no cost to you

Important: Please inspect your package upon delivery. Report any visible damage to the carrier at the time of delivery if possible.

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9. Customs and International Shipping

Shipping from Australia to the United States

Customs Processing:

• All packages shipped to the US go through US Customs

• This is a standard process and usually takes 1-5 business days

• Delays at customs are beyond our control but are typically brief

Duties and Taxes:

• Most orders under $800 USD enter the US duty-free

• You are responsible for any applicable customs duties or import taxes

• These fees (if any) are collected by the carrier upon delivery

• We have no control over these fees and cannot predict exact amounts

Customs Forms:

• All necessary customs documentation is completed accurately

• Packages are clearly labeled with contents and value

• Tracking will show when your package clears customs

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What's Declared on Customs Forms

We declare the actual value of your order and accurately describe the contents (Christmas home décor products). We cannot mark packages as "gifts" or undervalue items, as this is illegal and can result in your package being seized by customs.

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10. Holiday Season Shipping

Peak Season Information

Our busiest time of year is November through December. During this period:

Order Early: We strongly recommend placing orders by:

• December 1st for standard shipping (Australia)

• November 20th for standard shipping (United States)

• December 10th for express shipping (Australia)

• December 5th for express shipping (United States)

Extended Processing Times:

• Processing may take 3-5 business days during peak season

• Shipping carriers experience high volumes

• Delays are more common as Christmas approaches

Express Shipping:

• Still available but not guaranteed for orders placed late December

• Cutoff dates for guaranteed Christmas delivery will be posted on our website

We Cannot Guarantee Delivery Dates: While we do our absolute best, we cannot guarantee specific delivery dates, especially during peak season. Shipping carriers set delivery estimates, and external factors (weather, customs, carrier delays) are beyond our control.

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11. Address Accuracy

Please Double-Check Your Address

Incorrect or incomplete addresses are the most common cause of delivery delays. Before completing your order:

Verify:

• Street address is correct and complete

• Apartment/unit number is included (if applicable)

• Suburb/city and postcode/ZIP code match

• State/territory is accurate

• Phone number is correct for delivery contact

Common Issues:

• Missing apartment or unit numbers

• Old addresses (if you've recently moved)

• Incorrect postcodes/ZIP codes

• Typos in street names

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What If I Entered the Wrong Address?

Before Dispatch: Contact us immediately at kclipz036@gmail.com and we can update your address at no charge.

After Dispatch: Once shipped, we cannot change the delivery address. You'll need to:

• Contact the shipping carrier directly to request address correction (fees may apply)

• Or arrange reshipment once the package returns to sender (shipping fees apply)

Address Changes: We cannot be held responsible for packages delivered to incorrect addresses provided by the customer.

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12. Shipping Restrictions

Items We Cannot Ship

Currently, all our Christmas décor products can be shipped to Australia and the United States. However:

Batteries: Items containing batteries may have shipping restrictions on certain carriers

Aerosols: Any decorative items with aerosol components cannot be shipped by air

Oversized Items: Extremely large decorations may not be available for certain remote locations

If you're unsure, contact us at kclipz036@gmail.com before ordering.

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13. Contact Us About Shipping

Questions? We're Here to Help!

If you have any questions about shipping, including:

• Delivery timeframes for your area

• Shipping costs for your order

• Tracking assistance

• Delivery issues

• Special delivery instructions

• Wholesale shipping arrangements

Contact Holiday Haven:
Email: holidayhaven80@gmail.com
Location: Perth, Western Australia

We typically respond to shipping inquiries within 24 hours (business days).

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14. Updates to This Policy

We may update this Shipping Policy to reflect:

• Changes in shipping carriers or methods

• Updated delivery timeframes

• New shipping locations

• Seasonal shipping information

When we make changes, we'll update the "Last Updated" date at the top of this policy.

Thank you for choosing Holiday Haven for your Christmas home décor! We're committed to getting your festive decorations to you safely, securely, and in time to create magical holiday memories.

RETURN POLICY

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Our Commitment to Your Satisfaction

At Holiday Haven, we want you to absolutely love your Christmas home décor purchases. We stand behind the quality of our products and want you to shop with complete confidence. If you've changed your mind about a purchase or you're not completely satisfied with a product, we're here to help make it right.

This Return & Refund Policy explains everything you need to know about returning items, requesting refunds, and exchanging products—all in clear, straightforward language. We believe that having a fair and transparent return policy is essential to building trust with our valued customers.

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1. Our 30-Day Return Policy

Return Window

You have 30 days from the date of delivery to return most items for a refund or exchange. We believe this gives you plenty of time to unpack your Christmas decorations, decide if they're the perfect fit for your home, and contact us if you need to make a return.

How to Calculate Your 30 Days:

• Day 1 starts on the date your package is delivered (according to tracking confirmation)

• Returns must be initiated within 30 days

• Items must be shipped back to us within 45 days of delivery

Example: If your order is delivered on December 1st, you have until December 31st to initiate your return request.

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2. Eligibility for Returns

What Can Be Returned

We accept returns on most items, provided they meet the following conditions:

✓ Unused and Undamaged: Items must be in their original condition, unused, and undamaged
✓ Original Packaging: Items should be in their original packaging when possible
✓ Tags Attached: All original tags, labels, and accessories must be included
✓ Clean and Intact: Items must be clean, free from odors, and without any signs of wear
✓ Resaleable Condition: Items must be in a condition where we can resell them as new

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What Cannot Be Returned

For hygiene, safety, and quality reasons, some items are final sale and cannot be returned:

✗ Personalized or Customized Items: Any décor items that have been personalized, engraved, or custom-made for you
✗ Items on Clearance/Final Sale: Products marked as "Final Sale," "Clearance," or purchased during special promotional events (this will be clearly marked)
✗ Opened Candles or Fragrances: Due to hygiene reasons
✗ Items Without Original Packaging: If packaging was essential to the product's protection and has been discarded
✗ Damaged Due to Misuse: Items damaged through improper use, installation, or storage

Special Circumstances: We evaluate returns on a case-by-case basis. If you have a unique situation, please contact us at holidayhaven80@gmail.com and we'll do our best to help.

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3. How to Initiate a Return

Step-by-Step Return Process

Returning an item is simple! Just follow these easy steps:

Step 1: Contact Us

Email us at holidayhaven80@gmail.com with the subject line "Return Request" and include:

• Your order number (found in your order confirmation email)

• The item(s) you wish to return

• Reason for return (this helps us improve!)

• Whether you'd like a refund or exchange

• Photos of the item(s) if returning due to damage or defect

Step 2: Await Return Authorization

Within 1-2 business days, we'll review your request and send you:

• A Return Authorization (RA) number

• Return shipping address

• Instructions for packaging and shipping

• Any additional information specific to your return

Important: Please do not ship items back without first receiving return authorization. Unauthorized returns may not be processed.

Step 3: Package Your Items

Carefully package the item(s) you're returning:

• Use the original packaging if available

• Wrap fragile items in bubble wrap or protective material

• Include all original tags, accessories, and packaging materials

• Write your RA number clearly on the outside of the package

• Do NOT write on original product packaging

Step 4: Ship Your Return

Send your package to the return address provided:

• Use a trackable shipping method (we strongly recommend this)

• Keep your shipping receipt and tracking number

• Take photos of the packaged items before shipping

Step 5: Track Your Return

Once you've shipped your return:

• Email us your tracking number at holidayhaven80@gmail.com

• We'll monitor the return shipment

• You can track your package using your shipping receipt

Step 6: Receive Your Refund or Exchange

Once we receive and inspect your return:

• Refunds are processed within 5-7 business days

• Exchanges are shipped within 3-5 business days

• You'll receive email confirmation at each stage

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4. Return Shipping Costs

Who Pays for Return Shipping?

Change of Mind Returns:

• If you've simply changed your mind or ordered the wrong item, you are responsible for return shipping costs

• We recommend using a trackable shipping method with insurance for your protection

• Return shipping costs are not refundable

Defective or Damaged Items:

• If your item arrived damaged, defective, or incorrect, we will cover return shipping costs

• Contact us first, and we'll provide a prepaid return label or reimburse your shipping costs

• We may ask for photos of the damage/defect before authorizing the return

Our Error:

• If we sent you the wrong item, we will cover all return shipping costs and send the correct item at no charge

• We sincerely apologize if this happens and will make it right immediately

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Return Shipping Methods

Australia:

• Australia Post (recommended for tracking)

• Courier services (your choice)

• Estimated cost: $10-$25 depending on size and weight

United States:

• USPS, UPS, or FedEx (your choice, but tracking recommended)

• Estimated cost: $15-$35 USD depending on size and weight

Important: We are not responsible for items lost or damaged during return shipping. Please use a tracked and insured shipping method for your protection.

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5. Refunds

How Refunds Work

Once we receive and inspect your returned item, we'll process your refund according to the following timeline:

Inspection: 1-2 business days after we receive your return
Refund Processing: 5-7 business days after approval
Bank Processing: An additional 3-10 business days depending on your bank or payment provider

Total Timeline: You can expect to see your refund within 10-20 business days from when we receive your return.

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Refund Method

Refunds are issued to your original payment method:

PayPal: Refunds appear in your PayPal account within 5-7 business days
Credit Card: Refunds appear on your credit card statement within 7-14 business days
Apple Pay: Refunds appear within 5-10 business days

Note: We cannot issue refunds to a different payment method than originally used. This is for security and fraud prevention.

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Refund Amount

Your refund will include:

• The full purchase price of the returned item(s)

• Original shipping costs (only if the return is due to our error or a defective product)

Your refund will NOT include:

• Return shipping costs (unless the return is due to our error or a defective product)

• Any express shipping fees you chose at checkout (for change of mind returns)

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Partial Refunds

In some cases, we may issue a partial refund if:

• Items are returned without original packaging (up to 20% deduction)

• Items show minor signs of use or wear (amount determined on case-by-case basis)

• Items are missing accessories or components

We'll always contact you before issuing a partial refund to explain the deduction and get your approval.

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Refund Confirmation

You'll receive email confirmation when:

• Your return is received at our facility

• Your return passes inspection

• Your refund is processed

If you don't receive your refund within the expected timeframe, please:

1. Check with your bank or payment provider for processing delays

2. Contact us at holidayhaven80@gmail.com with your order number

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6. Exchanges

How Exchanges Work

If you'd like to exchange an item for a different size, color, or style, we're happy to help! Here's how:

Step 1: Follow the return process outlined in Section 3 and indicate you'd like an exchange

Step 2: Specify which item you'd like to receive instead

Step 3: Ship your original item back to us

Step 4: Once we receive and inspect your return, we'll ship your exchange item within 3-5 business days

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Exchange Conditions

Same or Similar Value: Exchanges are for items of the same or similar value. If there's a price difference:

• Higher Value: You'll be charged the difference

• Lower Value: We'll refund the difference to your original payment method

Availability: Exchange items must be in stock. If your desired item is out of stock:

• We'll contact you with alternative options

• You can choose a refund instead

• We can place you on a waitlist if items will be restocked soon

Shipping Costs for Exchanges:

• You pay return shipping for the original item (unless defective/damaged)

• We cover shipping for the exchange item to you

• If the return is due to our error or a defect, we cover all shipping costs

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Direct Exchanges

To speed up the exchange process, you can:

1. Place a new order for the item you want

2. Return your original item following the standard return process

3. We'll refund your original purchase once we receive the return

This ensures you get your new item faster, especially during busy seasons!

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7. Damaged or Defective Items

Received a Damaged or Defective Item?

We're truly sorry if your item arrives damaged or defective. We take great care in packaging, but sometimes issues occur during shipping. We'll make it right quickly!

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What to Do If Your Item Is Damaged

Act Quickly: Contact us within 48 hours of delivery for damaged items

Step 1: Email holidayhaven80@gmail.com with the subject line "Damaged Item"

Include:

• Your order number

• Clear photos of the damaged item

• Photos of the damaged packaging (if applicable)

• Description of the damage

Step 2: We'll respond within 24 hours with a solution:

• Replacement: We'll send a replacement item at no cost to you

• Refund: If you prefer, we'll issue a full refund including shipping costs

• Partial Refund: If the damage is minor and you'd like to keep the item, we may offer a partial refund

Step 3: Return the damaged item (if required):

• We'll provide a prepaid return label

• Or we may ask you to dispose of the item and provide photos as proof

No Cost to You: You will not pay anything for returns of damaged or defective items. We cover all costs.

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What Qualifies as Defective?

A defective item is one that:

• Doesn't function as intended

• Has manufacturing flaws

• Is missing parts or components

• Breaks during normal use within a reasonable timeframe

Normal Wear and Tear: Please note that items damaged through misuse, accidents, or improper storage are not considered defective.

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8. Wrong Item Received

We Sent You the Wrong Item?

We sincerely apologize if we sent you the wrong product! Mistakes happen rarely, but when they do, we fix them immediately.

What to Do:

Contact us at holidayhaven80@gmail.com with the subject line "Wrong Item Received" and include:

• Your order number

• What you ordered vs. what you received

• Photos of the incorrect item

How We'll Resolve It:

1. We'll send you the correct item immediately at no charge

2. We'll provide a prepaid return label for the incorrect item

3. You'll receive the correct item within our standard shipping timeframe

4. No cost to you whatsoever—we cover all shipping

Keep the Wrong Item?: In rare cases, if the incorrect item is of low value, we may let you keep it at no charge while still sending the correct item.

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9. Missing Items

Item Missing from Your Order?

If you've received your package but an item is missing from your order:

Step 1: Check your order confirmation email to verify what was included in your order

Step 2: Check your package thoroughly—sometimes smaller items can be hidden in packaging materials

Step 3: If your item is genuinely missing, contact us at kclipz036@gmail.com with:

• Your order number

• Which item is missing

• Photo of what you received (optional but helpful)

Step 4: We'll investigate and either:

• Ship the missing item at no charge

• Issue a refund for the missing item

Timeline: We aim to resolve missing item issues within 2-3 business days.

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10. Cancelled Orders

Can I Cancel My Order?

We understand that sometimes plans change. Here's what you need to know about cancelling orders:

Before Dispatch:

• Contact us immediately at holidayhaven80@gmail.com

• If your order hasn't been dispatched yet (within 1-3 business days of ordering), we can usually cancel it

• You'll receive a full refund to your original payment method

After Dispatch:

• Once your order has shipped, it cannot be cancelled

• You'll need to refuse delivery or return the item once it arrives (standard return policy applies)

• You are responsible for return shipping costs

How to Check Status: Check your email for a shipping confirmation. Once you receive tracking information, your order has been dispatched.

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11. Late Delivery Returns

What If My Order Arrives Too Late?

We understand that timing is important, especially during the holiday season. If your order arrives significantly later than expected:

Delivery Delays Beyond Our Control (weather, customs, carrier issues):

• Standard return policy applies

• You're responsible for return shipping costs if you choose to return

Delivery Delays Due to Our Error (wrong shipping method, processing delays):

• Contact us at holidayhaven80@gmail.com

• We may offer a partial refund or cover return shipping costs

• Each situation is evaluated individually

Peak Season Reminder: During November-December, shipping delays are more common. Please order early to ensure timely delivery!

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12. Non-Returnable Items (Final Sale)

Items That Cannot Be Returned

The following items are FINAL SALE and cannot be returned or exchanged:

❌ Clearance Items: Products marked as "Clearance" or "Final Sale"
❌ Personalized Products: Any items customized specifically for you
❌ Opened Candles/Fragrances: For hygiene reasons
❌ Sale Items (certain promotions): Will be clearly marked at checkout
❌ Gift Cards: Non-returnable and non-refundable

These restrictions will be clearly marked on product pages and at checkout. If you're unsure whether an item is returnable, contact us before purchasing.

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13. Restocking Fees

Do You Charge Restocking Fees?

Good news: We do NOT charge restocking fees for standard returns in new, unused condition!

However, we reserve the right to deduct from your refund if:

• Items are returned without original packaging (up to 20%)

• Items show signs of use, wear, or damage (amount varies)

• Items are missing components or accessories (amount varies)

We'll always contact you before applying any deductions to discuss the situation.

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14. Fraudulent Returns

Our Commitment to Fair Returns

We trust our customers and want to maintain a fair return policy for everyone. However, we reserve the right to refuse returns or issue refunds if we detect fraudulent activity, including:

• Returning items that were not purchased from Holiday Haven

• Returning used items as "new"

• Returning damaged items that were not damaged when shipped

• Excessive returns that indicate abuse of our policy

• Returning items after an unreasonable amount of time

We investigate all suspicious returns and may ban customers who repeatedly abuse our return policy.

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15. Holiday Season Returns

Extended Holiday Return Period

To make your holiday shopping easier, we offer an extended return period during the Christmas season!

Extended Window: Items purchased between November 1st and December 25th can be returned until January 31st of the following year.

Conditions: All standard return conditions still apply (items must be unused, in original condition, etc.)

Why We Do This: We want you to have plenty of time to make sure your Christmas décor is perfect for your celebrations!

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16. International Returns (US Customers)

Returning from the United States

US customers can return items, but please note:

Return Shipping:

• You are responsible for return shipping costs (unless the return is due to our error or a defective product)

• We recommend using USPS, UPS, or FedEx with tracking

• International return shipping can be expensive ($25-$60 USD typically)

Customs and Duties:

• We cannot refund any customs duties or import taxes you paid

• These fees are non-refundable and set by government authorities

Processing Time:

• International returns may take longer to arrive (2-4 weeks typically)

• Refunds are processed once we receive and inspect the return

Consider Before Returning: Due to high international shipping costs, we're happy to offer alternatives like:

• Partial refunds to keep slightly damaged items

• Store credit for future purchases

• Exchanges for different products

Contact us at holidayhaven80@gmail.com to discuss the best solution for your situation!

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17. Store Credit Option

Prefer Store Credit Instead?

While we happily offer refunds, you can also choose to receive store credit instead! Here's why you might prefer this option:

Benefits of Store Credit:

• 10% bonus added to your store credit value (e.g., $100 return = $110 store credit)

• No return shipping costs deducted

• Never expires

• Can be used on future purchases

How It Works:

• Request store credit when initiating your return

• Once your return is processed, we'll email you a unique discount code

• Use the code at checkout on your next purchase

Restrictions: Store credit cannot be redeemed for cash and is non-transferable.

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18. Return Status and Updates

Tracking Your Return

Once you've initiated a return, here's how to stay updated:

Email Updates: We'll email you at each stage:

• Return authorization approval

• When we receive your returned package

• When your return passes inspection

• When your refund is processed or exchange is shipped

Contact Us Anytime: If you have questions about your return status, email us at holidayhaven80@gmail.com with your order number and return authorization number.

Response Time: We typically respond to return inquiries within 24 hours (business days).

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19. Quality Guarantee

Our Promise to You

We stand behind the quality of every Christmas decoration we sell. If you experience any issues with product quality, workmanship, or durability within reasonable use:

Contact us: Even if it's outside the 30-day return window, reach out to us at Even if it's outside the 30-day return Even if it's outside the 30-day return holidayhaven80@gmail.com

We'll Make It Right: Depending on the situation, we may:

• Offer a replacement product

• Provide a refund or partial refund

• Offer store credit

Your Satisfaction Matters: We evaluate every situation individually and aim to be fair and reasonable.

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20. Contact Us About Returns

Questions? We're Here to Help!

If you have any questions about returns, refunds, or exchanges, please don't hesitate.

PAYMENT METHOD

Payment Method​

At Holiday Haven, we want every step of your shopping journey to feel simple, secure, and enjoyable. That includes giving you clear information about how you can pay for your stunning Christmas décor products. Below you’ll find all the details about the payment options we currently accept, along with what you can expect when using them.

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Accepted Payment Options

• Credit & Debit Cards We accept major credit and debit cards including Visa, MasterCard, and American Express. Your card details are processed securely through our payment gateway, and we never store your full card information on our servers.

• PayPal allows you to pay quickly and safely using your PayPal balance, linked bank account, or card. When you choose PayPal at checkout, you’ll be redirected to the PayPal site to complete your transaction before returning to Holiday Haven.

• Apple Pay For customers shopping on Apple devices, Apple Pay provides a fast, convenient, and secure way to pay. Simply select Apple Pay at checkout and confirm your purchase using Face ID, Touch ID, or your device passcode.

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Security and Protection

We take payment security seriously. All transactions are encrypted and processed through trusted third‑party providers. Holiday Haven does not store sensitive payment details such as card numbers or PayPal login credentials. This means you can shop with confidence knowing your information is protected.

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Currency and International Orders

• All prices on our website are displayed in Australian dollars (AUD).

• Customers in the United States may see currency conversion applied by their bank or payment provider.

• Any applicable conversion fees are determined by your financial institution.

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Order Confirmation

Once your payment has been successfully processed, you’ll receive an order confirmation email with your purchase details. If you do not receive this email within a few minutes, please check your spam folder or contact us directly.

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Customer Support

If you experience any issues during checkout or have questions about payment methods, our team is here to help. Please reach out to us at holidayhaven80@gmail.com and we’ll respond promptly.

WHOLESALE INQUIRIES

Wholesale Inquiries

At Holiday Haven, we’re excited to partner with retailers who share our passion for stunning Christmas home décor. If you’d like to stock our products in your store, this section is designed to give you all the information you need to get started.

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Why Partner With Us?

• Unique Products: Our curated Christmas décor is designed to bring warmth, joy, and festive style to homes.

• Drop-shipping Model: We handle fulfillment directly from our suppliers, so you can focus on selling without worrying about inventory.

• Flexible Order Sizes: Whether you’re a boutique shop or a larger retailer, we can tailor solutions to fit your needs.

• Trusted Service: With secure payment options and reliable shipping, we make wholesale transactions smooth and stress‑free.

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How to Apply

If you’re interested in becoming a wholesale partner, please contact us with the following details:

• Your business name and location

• The type of store you operate (online, physical, or both)

• Estimated order volumes or seasonal demand

• Any specific product categories you’re most interested in

Send your inquiry to holidayhaven80@gmail.com and our team will respond promptly with pricing, terms, and next steps.

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Wholesale Terms

• Minimum Order Requirements: We’ll provide clear guidelines tailored to your business size.

• Pricing & Discounts: Wholesale pricing is available with tiered discounts for larger orders.

• Shipping: Orders are fulfilled via our trusted drop-shipping suppliers, with delivery available across Australia and the United States.

• Payment: Wholesale partners can pay via credit card, PayPal, or Apple Pay, ensuring secure and flexible transactions.

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Let’s Grow Together

Partnering with Holiday Haven means more than just stocking products — it’s about creating memorable holiday experiences for your customers. We’re committed to supporting our wholesale partners with reliable service, festive product ranges, and a relationship built on trust.